Internal sales hand-off
Activities for the internal sales and customer success teams to align on the customer's goals, contract details, and expectations before engaging directly.
Submit closed-won documentation
Sales representative completes the hand-off documentation, including notes on customer pain points, use cases, and key stakeholders.
Review customer contract and notes
The Customer Success Manager reviews the CRM notes and signed contract to fully understand the customer's expectations and prepare for the engagement.
Hold internal alignment sync
A brief meeting between Sales and Customer Success to transfer context, discuss potential risks, and ensure a seamless experience for the customer.